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Our
production setup is designed in such a way as to ensure minimum
hassles for the dictating doctor and yet provide him with
accurate and timely transcribed output. Our unit goes into
action as soon as a doctor transfers his recorded voice to our
FTP server. The file so transferred to our server is then
downloaded in India at pre designate time using ISDN and lease
line connectivity. We have full redundancy to overcome any
communication channel failure.
The files so downloaded are then distributed to the trained
Medical Transcriptionists using our proprietary software which
takes care of all the MIS handling from allotment of work to
tracking of a job by the editors and quality control supervisors
and finally docking the transcribed report back to the same FTP
server. The initial output of our Medical transcriptionists is
handled by our QA and senior QC staff to ensure that the
transcribed report leaving our facility is 98.5% accurate as per
AAMT guideline. We also customize our outpatient reports to suit
the convenience of individual doctor. We can transcribe the
documents into any format that you are convenient with, like MS
Word, Word Perfect for DOS, Rich Text Format etc.
The doctor can then pick up the file from the server or we can
arrange to send a fax or email either to the doctor or to the
hospital as per instructions. Our extensive backup system
ensures a virtually fail safe operation. All electronic data is
backed up regularly to cater to any eventuality. Our Medical
Transcriptionists are continuously guided by senior doctors and
experts from the field. They are also updated about the latest
trends in the medical field including the new drugs and
procedures. All this and a very well equipped library enable our
transcriptionists to deliver transcribed reports at par with the
American Standards.
Security and Confidentiality
Security and confidentiality of data is of utmost importance and
we are committed to providing solutions that are compliant with
all the applicable laws and regulations set by various
healthcare agencies like HIPAA and HCFA.
We have in place specific technical and physical security
features for data system components, verification of authorized
users, control-access, data integrity, and backup/recovery to
ensure availability and reliability.
We have 128-bit SSL encryption technology that has facilitated
secure web-based data retrieval. All the access points to
medical records are being identified and authenticated by
Username and Password. All the servers have Firewalls installed
to prevent unauthorized Internet interception and have latest
anti-virus software on every server to protect against Internet
viruses. Other measures include restricting usage of data
storage media viz. floppy disks and CD's to ensure
confidentiality of information. All the employees are required
to sign "Confidentiality Agreement" which addresses
the issue of leakage of patient or any other information.
OUTSOURCING
Outsourcing Defined: A specialized service wherein a responsible
provider manages an entire business operation or business
function including support, staffing and information technology,
to improve business performance and increase shareholder value.
This results in
Increased Focus on the Core Business Areas
Non-Core Business Processes become Core Process for Someone Else
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